COMPLAINTS/RETURNS
Complaints about the goods regarding amount, damages, or insufficient packaging can only be raised in a legally effective way within one day. Damages must be advised in writing. If damages are visible as early as on receipt, please open the package in the presence of the carrier, so that a damage report can be lodged immediately and on the spot (transport insurance). Your signature shall confirm that you are in receipt of the goods. The goods remain our property until they are paid in full.
REVOCATION
Contractual partner for all orders is the company T-H-E GmbH, Gasteigerstraße 47, Austria – 6382 Kirchdorf/Tyrol. Clicking the button “Order” triggers the creation of a binding order.
RIGHT OF REVOCATION
Once the goods are received, the purchase is automatically effective. If the item does not meet the expectations of the buyer, the parcel can be returned to us in the original packaging by using the return slip. The return must be confirmed. This confirmation must be retained until the goods are credited to the buyer’s customer account. The revocation must be addressed to:
Letter (date of postmark):
T-H-E GmbH
T-H-E GmbH
Gasteigerstraße 47
6382 – Kirchdorf/Tyrol
Austria
CONSEQUENCES OF REVOCATION
If the revocation is effective, both sides must grant a return of the services already received and, if applicable, surrender any benefits obtained. If the buyer cannot warrant the return of the received goods in part or in whole, or only in a deteriorated condition, compensation must be paid. This does not apply to the surrender of goods if the deterioration of the product is exclusively due to checking it – as one would be able to do during a direct sale. Apart from that, the obligation to pay compensation can be avoided by not handling the product as an owner would and to refrain from anything which might negatively affect its value. Products which can be sent as a parcel must be returned as such. The buyer must bear the costs of the return postage, if the delivered goods correspond to those ordered and if the price of the products to be returned does not exceed 40 Euros, or, for a higher price of the product, if the consideration or contractually agreed partial payment had not yet been paid at the time of revocation. In all other cases there are no costs to return the goods. To avoid unnecessary costs (e.g. bulky goods), the type of transport has to be coordinated with us beforehand.
SPECIAL INSTRUCTIONS
Delivery aboard: we would ask the buyer to always contact us beforehand if a return is necessary.
GENERAL
In the interest of an orderly and fair business relationship, these general terms and conditions covering business dealings and delivery are the basis for all our business relationships. Whenever a business relationship is entered into, these conditions are deemed to have been agreed to with us. Any deviations are only valid if they have been confirmed by us in writing. The goods remain our property until they are paid in full. The place of performance is the seat of our company. Kufstein is agreed as the place of jurisdiction for all disputes.
PRIVACY DECLARATION
The privacy declaration covers the capture and use of personal data which may be collected when contact is made, which might happen, for example, when you visit our website, when you inquiry about, book, or purchase services, or if you phone us. Please read the prepared document which informs you about the way T-H-E handles your personal data, the kind of data that is collected, how and for what purpose this data is used, and how we protect your personal data.
Your personal rights have the highest priority. T-H-E takes great care to protect these rights.
Any additional data protection obligations which possibly extend beyond this privacy declaration remain unaffected.
THE REASON FOR THE COLLECTION OF DATA
T-H-E collects and uses personal customer data to offer exemplary customer service, ensure easy access to our website, and secure the best range of services. Moreover, personal details help to inform the customer about the newest products, innovations, specials, and other developments, which we deem to be of interest.
If you are not interested in receiving information about the newest developments and current products, market research, and services, you can tell us so at any time.
THE WAY DATA IS COLLECTED
We collect personal data to be able to offer an excellent service. For this reason, we request personal details when a transaction is started. This includes name, postal address, phone number, and email address.
TRANSFER OF PERSONAL DATA
T-H-E takes the protection of your personal rights very seriously. T-H-E assures its customers that contact information will neither be sold nor lent to other suppliers. In order to offer an exemplary service, T-H-E may pass on personal data to legal persons, who, however, are obligated to protect these data according to the data protection declaration. Occasionally it may be T-H-E’s advantage to make certain personal data available to other companies with whom T-H-E has entered into a strategic partnership or who work for T-H-E by delivering products and services on our behalf. These companies may help us to process information, grant credit, facilitate customer orders, deliver products, administer and maintain customer information, make customer service available, assess the interest of the customer in our products and services, engage in customer research, or carry out surveys regarding customer satisfaction. These companies are also obligated to protect personal data in accordance with our privacy protection declaration in order to protect personal rights. Occassionally T-H-E may be forced by statutory provisions or legal procedures to disclose personal data.
HOW WE PROTECT YOUR PERSONAL DATA
T-H-E takes precautions, including administrative, electronic, and physical processes, to protect personal data from loss, theft, and misuse as well as unauthorized access, transfer, change, and destruction.
The website uses the industry standard SSL (Secure Sockets Layer) for encryption in some places. This guarantees the confidentiality of your personal details and credit card information during transactions over the internet.
For their own protection on the internet, we advise customers to frequently change their password and to use a combination of letters and numerals. We recommend that you always use a safe web browser.
INTEGRITY OF PERSONAL DATA
T-H-E has taken protective measures to guarantee that personal data used for the intended purpose is always correct, complete, and current. Naturally customers have the right at any time to access personal data made available and to change it. Any customer may request a copy of his or her personal data via email at any time.
As is applicable for most websites, we also collect certain information automatically and store it in protocol files. This information includes internet protocol addresses (IP addresses), type of browser, internet service provider (ISP), referring pages and last pages, operation system, date and time markers, and clickstream data.
PROTECTION OF PERSONAL RIGHTS
We take the protection of your personal rights very seriously. In order to guarantee the safety of personal data, the guidelines at hand apply to all our employees.
The website contains links to other companies’ websites. T-H-E is not responsible for how these companies handle personal rights. T-H-E therefore recommends that its customers inquire with these companies as to their respective data protection declaration.
QUESTIONS REGARDING THE PROTECTION OF PERSONAL RIGHTS
Please contact us if any questions or concerns regarding the data protection declaration arise. Email office@t-h-e.at
We adhere to the provisions of the Data Protection Act.
T-H-E is entitled to amend the privacy declaration from time to time. If the amendments are considerable, a respective notice together with the updated version of the data protection declaration will be published on our website.